At bdrich, protecting your personal information is a core responsibility. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and the rights you hold over your information as a player on our platform. Please read it carefully alongside our Terms & Conditions.
Every connection between your device and bdrich is protected by industry-standard TLS/SSL encryption. Your personal details, payment information, and account credentials are never transmitted in plain text.
bdrich does not sell, rent, or trade your personal data to third-party marketing companies. Your information is used solely for operating the platform, fulfilling KYC obligations, and improving your experience.
We collect only the data that is strictly necessary to create your account, verify your identity, process your transactions, and comply with applicable anti-money-laundering requirements. No superfluous data is gathered.
This policy clearly documents every category of data bdrich processes, the specific purpose for which it is processed, the lawful basis for that processing, and the retention period applied. Nothing is hidden or vague.
bdrich uses essential and performance cookies only. We do not deploy intrusive advertising trackers or cross-site profiling cookies. You can manage your cookie preferences through your browser settings at any time.
You retain meaningful rights over your personal data held by bdrich, including the right to access, correct, or request deletion of your information. Contact our support team at any time to exercise these rights.
bdrich collects personal information from you through several channels: directly when you register an account or contact support, automatically as you interact with the platform, and from third-party identity verification and payment service providers. The categories of personal data we collect are described in detail below.
Account Registration Data: When you create a bdrich account, we collect your full legal name, date of birth, residential address (including district, division, and postcode within Bangladesh), email address, and mobile phone number. This information is mandatory — without it, we cannot open or verify your account.
Identity Verification (KYC) Documents: As part of our know-your-customer obligations, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We also collect proof of address documents and, where required, evidence of the payment method you use (for example, a screenshot confirming your registered bKash or Nagad mobile number).
Financial Transaction Data: We record all deposit and withdrawal transactions associated with your account, including transaction amounts in BDT, timestamps, payment method identifiers (mobile wallet numbers or masked bank account details), and transaction reference numbers issued by bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or BRAC Bank.
Gameplay and Betting Activity: We log all game sessions, bets placed, game results, bonus claims, and promotional participations linked to your account. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.
Technical and Device Data: When you access bdrich, our servers automatically record your IP address, device type, operating system, browser type and version, screen resolution, time zone setting (including Bangladesh Standard Time, UTC+6), and the pages or features you interact with during each session.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Account registration, KYC submission |
| Contact Data | Email address, mobile number, residential address | Account registration, profile updates |
| Financial Data | bKash/Nagad wallet number, transaction amounts, BDT balances | Deposit and withdrawal processing |
| Gameplay Data | Bet history, game sessions, bonus activity | Automatic platform logging |
| Technical Data | IP address, device type, browser, session timestamps | Automatic server-side collection |
| Communications Data | Support chat logs, emails, complaint records | Customer support interactions |
Communications Data: If you contact bdrich's customer support team by email or live chat, we retain records of those communications, including the content of messages, timestamps, and any attachments submitted. This data is used for resolving your query, training purposes, and maintaining an accurate account history.
Sensitive Data: bdrich does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data. If you voluntarily disclose any such information in a support communication, we will process it only to the extent necessary to handle your specific query and will not retain it beyond that purpose.
bdrich processes your personal data only where we have a legitimate and documented purpose for doing so. The primary purposes for which we use your data are set out below, along with the corresponding legal basis for each processing activity.
Automated Decision-Making: bdrich uses automated systems to screen transactions for fraud and money-laundering indicators. If an automated flag results in account suspension, you have the right to request human review of that decision by contacting [email protected].
bdrich does not sell your personal data to any third party under any circumstances. We share your data only where necessary to operate the platform, comply with legal requirements, or protect the safety of the platform and its users. The categories of third parties with whom we may share your data are described below.
Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or BRAC Bank. Each of these providers operates under its own privacy policy and data protection obligations. bdrich is not responsible for data handling by these third parties once data has left our systems.
Identity Verification Partners: bdrich works with third-party KYC and identity verification service providers to authenticate player identities and screen against sanctions lists and politically exposed persons (PEP) databases. These providers receive only the data necessary to conduct the specific verification requested.
Game Software Providers: Certain game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive session data, player pseudonyms, and game outcome information strictly for the purpose of operating the games you play. These providers do not receive your full identity or financial data.
Legal and Regulatory Disclosure: bdrich may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, valid legal process, or where necessary to protect the rights, property, or safety of bdrich, its players, or the public.
Professional Advisers: In limited circumstances, bdrich may share data with external legal counsel, auditors, or compliance consultants who are bound by professional confidentiality obligations and who access data solely in the course of providing services to bdrich.
No Cross-Border Marketing Transfers: bdrich does not transfer your personal data to third-party advertising networks or data brokers for targeting or profiling purposes, either within Bangladesh or internationally.
bdrich uses cookies and similar browser-based technologies to enable core platform functionality, maintain your login session, and gather anonymised analytics that help us improve the platform. We do not use third-party advertising cookies or cross-site tracking technologies.
The types of cookies used on the bdrich platform are as follows:
You can manage or delete cookies through your browser settings at any time. Most modern browsers (Chrome, Firefox, Samsung Internet, and Opera Mini — commonly used by players accessing bdrich from Dhaka, Chittagong, Sylhet, and other locations across Bangladesh) allow you to block or delete cookies from specific sites. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features.
No Third-Party Ad Cookies: bdrich does not allow Facebook Pixel, Google Ads remarketing tags, or any other third-party advertising technology to place cookies on your device via the bdrich platform. Your browsing activity on bdrich is not shared with advertising networks.
bdrich retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The retention periods we apply to each category of data are outlined below.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation (AML/KYC record-keeping) |
| KYC identity documents | Duration of account + 5 years post-closure | Legal obligation (identity verification records) |
| Financial transaction records | 7 years from transaction date | Legal obligation (financial record-keeping) |
| Gameplay and betting history | Duration of account + 3 years post-closure | Legitimate interests (dispute resolution) |
| Customer support communications | 3 years from last interaction | Legitimate interests (complaint handling) |
| Marketing consent records | Until consent withdrawn + 1 year | Legal obligation (consent audit trail) |
| Technical and device logs | 13 months on a rolling basis | Legitimate interests (security monitoring) |
At the end of the applicable retention period, your personal data is securely deleted or anonymised in a manner that prevents reconstruction. Where data cannot be immediately deleted due to backup schedules, it will be isolated from active processing until the next scheduled purge cycle.
Your data is stored on servers utilising robust physical and technical security controls. bdrich ensures that appropriate contractual and technical safeguards are in place wherever your data is processed, including by third-party service providers operating on our behalf.
As a player on the bdrich platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.
bdrich will acknowledge all privacy rights requests within 5 business days and will aim to fulfil them within 30 calendar days of receipt. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, with prior notice to you.
Identity Verification for Rights Requests: To protect your privacy, bdrich requires that you verify your identity before we fulfil any privacy rights request. We may ask you to confirm your registered email address, mobile number, or provide a copy of your ID document before processing your request.
bdrich takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.
Our key security measures include:
While bdrich employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring that you do not access your bdrich account from shared or public devices without logging out fully afterwards. If you believe your account has been compromised, contact [email protected] immediately.
bdrich may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the features offered on the platform. The "Last updated" date at the top of this page indicates when the most recent revision was made.
Where a material change is made to this Privacy Policy — for example, a change that introduces a new category of data processing or a new category of third-party recipient — bdrich will notify active players via the registered email address on file at least 14 days before the change takes effect. For minor clarifications and non-material amendments, we may update this page without individual notification.
Continued use of the bdrich platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the changes, you should contact support to close your account before the updated policy takes effect.
All previous versions of this Privacy Policy are archived and available upon request by contacting [email protected]. This ensures full transparency and a clear audit trail of how our data practices have evolved over time.
Contact Us About Privacy: For any privacy-related questions, concerns, or rights requests, please reach out to the bdrich support team at [email protected]. Support is available from 9 AM to midnight BST (UTC+6) every day. We aim to respond to all privacy enquiries within 2 business days.
Your data is protected, your privacy is respected, and your experience on bdrich is built to the highest standards. Ready to explore the platform?